Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our Site or contact us to request service:

1.1 Information You Provide Directly

When you use our Site or contact us, you may provide:

• Contact details: Name, phone number, email address.
• Service details: Service address, ZIP code, preferred appointment time, description of the plumbing issue, property type (residential or commercial).
• Communication content: Information in forms, emails, messages, or phone calls, including photos or documents you choose to send.

1.2 Website Usage & Technical Data

Like many websites, we automatically collect certain data to understand how visitors use our Site, such as:

• IP address, browser type, operating system, and device information.
• Pages visited, links clicked, time spent on the Site, and referring URL.
• General location based on IP (e.g., city, state).

This information is typically collected through server logs and standard analytics tools.

1.3 Cookies & Similar Technologies

We may use "cookies" and similar tracking technologies to:

• Remember your preferences (e.g., contact information or city selection).
• Analyze how visitors use our Site and improve performance and content.
• Support basic marketing and remarketing efforts.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Note that some Site features may not function properly if cookies are disabled.

1.4 SMS/Text Messaging (If Offered)

If you choose to provide your mobile number and opt in to receive text messages from us:

• We may collect your phone number and message content.
• Messages may include service confirmations, appointment reminders, urgent updates, or occasional promotional offers.

You can opt out of marketing texts at any time by replying STOP or following the instructions in the message. Operational texts related to scheduled plumbing services may still be sent as needed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To respond to your inquiries, schedule appointments, perform plumbing services such as drain cleaning, water heater repair, sewer line repair, and follow up on completed jobs.
• Customer Communication: To contact you about quotes, service updates, invoices, and relevant information regarding your plumbing needs.
• Operations & Improvement: To operate, maintain, and improve our Site, Services, and customer experience.
• Marketing & Promotions: To send information about special offers, new services, or seasonal reminders if you have consented to receive such communications.
• Security & Legal Compliance: To detect and help prevent fraud, abuse, or security incidents, and to comply with legal obligations.

3. Legal Bases (Where Applicable)

In jurisdictions that require a legal basis for processing personal data, we rely on:

• Contractual necessity: To provide the Services you request.
• Legitimate interests: To improve our operations, communicate with customers, and maintain Site security.
• Consent: For certain marketing communications, cookies, and SMS/text messaging where required.

You may withdraw consent at any time by using the opt-out methods described in this Policy.

4. How We Share Information

We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, such as:

• Scheduling and dispatch tools
• Payment processors
• Email or SMS communication platforms
• Website hosting and analytics providers

These service providers are authorized to use your information only as necessary to perform services on our behalf.

4.2 Legal & Safety Requirements

We may disclose information when:

• Required by law, regulation, court order, or legal process.
• Necessary to protect our rights, property, or safety, or the rights, property, or safety of customers or the public.

4.3 Business Transfers

If Arch Louis Plumbers undergoes a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of that process, subject to the same privacy protections.

5. Data Security

We take reasonable measures to help protect your information from unauthorized access, disclosure, alteration, or destruction, including:

• Using secure systems and tools where feasible.
• Limiting access to customer information to authorized personnel.
• Training staff on basic data protection practices.

However, no website, email, or data transmission is 100% secure. We cannot guarantee absolute security of your information, and you use the Site and Services at your own risk.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide plumbing services and maintain customer records.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and enforce our agreements.

When information is no longer needed, we may delete it or anonymize it in accordance with our internal policies and applicable laws.

7. Your Choices & Rights

7.1 Marketing Communications

You can opt out of receiving marketing emails or texts by:

• Clicking the "unsubscribe" link in our emails.
• Replying STOP to marketing text messages.
• Contacting us directly using the information at the end of this Policy.

We may still send transactional or service-related messages (appointment reminders, invoices, necessary updates).

7.2 Access, Update or Delete Your Information

Depending on your jurisdiction, you may have rights to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of certain information, subject to legal or operational retention requirements.
• Object to or restrict certain types of processing.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling your request.

7.3 Cookies & Analytics

You can manage cookie settings through your browser or device. Some analytics services may also provide opt-out tools. Note that disabling certain cookies may affect Site functionality.

8. Children's Privacy

Our Site and Services are intended for adults and not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us with personal information, please contact us immediately so we can remove it.

9. Third-Party Websites

Our Site may contain links to third-party websites, such as manufacturers, partners, or informational resources. We are not responsible for the privacy practices, content, or security of those websites.

If you visit a third-party site via a link on our Site, you should review that site's own privacy policy and terms.

10. State & Regional Privacy Laws

Depending on where you live, additional rights or protections may apply under state or regional privacy laws (for example, certain US state privacy statutes).

At this time, Arch Louis Plumbers primarily serves customers in Missouri and nearby Illinois communities, including St. Louis, MO, Chesterfield, Clayton, Belleville, IL, and Alton, IL. If broader privacy regulations apply to your data, we will make reasonable efforts to honor applicable rights and obligations as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the Site or Services after changes are posted signifies your acceptance of the updated Policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your privacy rights, please contact: